Shipping policy
Shipping Policy
Processing time: orders are prepared and shipped within 24 to 72 business hours after confirmation. Tracked delivery in 7 to 15 business days.
Zones and delivery times
| Destination | Delivery time | Cost |
|---|---|---|
| Mainland France | 7-15 business days | €4.90 (free from €50) |
| Belgium, Luxembourg | 7-15 business days | €7.90 (free from €75) |
| Germany, Netherlands | 7-15 business days | €9.90 (free from €75) |
| Switzerland, other EU | 10-18 business days | €12.90 (free from €100) |
Tracking
You'll receive an email with a tracking number as soon as your order ships. Carriers: Colissimo (France), DHL (Europe).
If your parcel doesn't arrive
Email support@maisontanger.com with your order number. Investigation within 24 hours. Lost parcel = free re-shipment or refund.
Incomplete addresses
An incorrect address results in the parcel being returned to the carrier. We'll contact you. Re-shipping fee: €4.90.